It's a beautiful thing when a career and a passion come together!
Join our team and begin the career journey you've imagined.
Join a positive, supportive environment that has a passion for excellent patient care
Work with top healthcare providers from across the country
Enjoy continuous professional development
Med-Trans is an industry leader that provides life extending air and ground medical transport services of the critically ill and injured. We are renowned for our state-of-the-art equipment, safety-first culture and patient care excellence.
Med-Trans offers competitive salaries and an outstanding benefits package including a 401(k) retirement plan with a company match.
The Tier 3 Technical Support Engineer is the final escalation point within the IT Operations and Support Services Team. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to the Tier 3 Technical Support Engineer. This engineer is capable of troubleshooting and resolving the most difficult and complicated issues. This position will provide customers with the absolute highest level of service to ensure customer satisfaction and loyalty. The engineer will continuously assist and resolve a wide variety of technical requests, inquiries and complaints while using extensive technical knowledge to do so. Through effective use of written and verbal communication, the Tier 3 Technical Support Engineer sets and manages expectations with the customer by adhering to our ITIL-based Incident and Problem Management policies.
Excellent technical troubleshooting skills with below:
WORKING CONDITIONS AND PHYSICAL EFFORT